FAQ
Individual verification
- How do I open an account with OKX Singapore?Published on Sep 1, 2026Updated on Sep 1, 20261
- My account says “We need to know more about you.” What should I do?Published on Aug 28, 2026Updated on Sep 2, 20262
- Identity linked to another account: verification and ownership FAQPublished on Aug 28, 2026Updated on Sep 2, 2026
- How do I update my verified name, identity information, document, or country of residence?Published on Aug 28, 2026Updated on Aug 28, 20262
- Individual identity verification eligibility, review time and supported identity documentsPublished on Aug 28, 2026Updated on Aug 28, 20263
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Aug 25, 202639
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on Jul 2, 2025Updated on Aug 27, 2026171
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Aug 25, 202672
- What do I need to do when I change my country of residence?Published on Apr 10, 2025Updated on Aug 25, 2026755
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Aug 26, 2026194
- What should I do if facial recognition fails?Published on Oct 11, 2024Updated on Aug 25, 2026586
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Aug 25, 202614,495
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Aug 25, 20266,514
- How do I verify an individual account?Published on Sep 25, 2023Updated on Aug 25, 202631,905
- Why did my identity verification fail?Published on Sep 5, 2023Updated on Aug 25, 202611,644
Showing 1-15 of 17 articles